4shared Privacy Policy – How We Protect the Personal Data of Malaysian Players

1 Introduction & Scope of This Privacy Policy

4shared is an online sports betting and casino platform aimed at players in Malaysia, accessible at https://4shared.click. We understand that your trust in us depends not only on the quality of our games and payouts — but also on how we handle the personal information you entrust to us.

This Privacy Policy applies to all personal information collected through the 4shared website, including during account registration, deposits, betting, withdrawal of winnings, and all other interactions with our platform. It also applies to information collected through communications between you and our customer support team.

This document should be read in conjunction with 4shared Terms & Conditions. In the event of any conflict between these documents on matters relating to data privacy, this Privacy Policy shall take precedence.

2 Personal Data We Collect

4shared collects several categories of personal data depending on how you interact with our platform. The following is a full list of the types of data we may collect:

A. Identity & Account Information

• Full name as per identity card or passport
• An active Malaysian mobile number
• A valid email address
• Date of birth (for age verification)
• Identity card number (MyKad) or passport number — collected during the KYC process
• Photo or scan of an identity document (for higher-level account verification)

B. Financial & Transaction Information

• The name of the e-wallet or bank account holder used (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Bank account number registered for withdrawal purposes
• Records of all deposits and withdrawals, including amounts in Malaysian Ringgit (RM), dates, and payment methods
• Records of all bets and winnings

C. Technical & Usage Information

• Your device's IP address
• Device type, model, and operating system
• Web browser type and version
• General location data based on IP address (state/city — not GPS or precise location)
• Activity logs including pages visited, visit duration, and actions taken within the platform
• Cookie data and similar tracking technologies (see Section 9)

D. Communication Information

• Records of all live chat conversations with the 4shared support team
• Emails sent and received between you and the platform
• Feedback, complaints, and satisfaction surveys you submit

3 How We Collect Your Personal Data

4shared collects your personal data through the following channels:

• Account Registration Form — When you register a new account at 4shared, you directly provide basic information such as your name, phone number, and email address.
• Identity Verification Process (KYC) — During the account verification process or prior to large withdrawals, we may request additional documents to verify your identity in order to comply with legal requirements.
• Financial Transactions — Every time you make a deposit via Touch 'n Go, GrabPay, DuitNow, or any other method, the transaction details are automatically recorded in our system.
• Betting Activity — Every bet you place — whether on football, baccarat, live casino, cricket, or virtual sports — is recorded for account management and legal compliance purposes.
• Platform Usage — Cookie technology and session monitoring automatically collect technical information about how you use our platform.
• Support Communications — Live chat conversations, emails, and any other communications with the 4shared support team are retained for complaint resolution and service quality improvement purposes.
• Third-Party Sources — In limited cases, we may receive information about you from payment partners or third-party identity verification providers that we use to process your transactions.

4 How We Use Your Personal Data

4shared uses the personal data collected solely for the following legitimate and clearly stated purposes:

5 Data Sharing with Third Parties

4shared does not sell your personal data. We only share your personal information in limited situations and for legitimate purposes, as outlined below:

• Payment Service Provider — Transaction information required for processing is shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers including Maybank2u and CIMB Clicks, solely for the purpose of processing your deposits and withdrawals.
• Game Providers — Minimum necessary information may be shared with our game providers, including Evolution Gaming, Pragmatic Play, and others, for technical and regulatory compliance purposes. All such providers are bound by strict data protection agreements.
• Relevant Legal Authorities — We may be required by law to disclose certain information to Malaysian government agencies, law enforcement authorities, or courts where a valid legal order or requirement exists.
• Independent Audit & RNG Certification — Anonymised game statistics that cannot be personally identified may be shared with independent auditing bodies that verify the fairness of our games.
• Business Transfer — Should 4shared undergo a restructuring, merger, or business acquisition, user data may be transferred as part of the business assets. You will be notified in advance, and your rights under PDPA 2010 will remain fully protected.

All third parties that receive your personal data from 4shared are bound by confidentiality and data protection agreements that ensure your data is handled to the same standards we uphold ourselves.

6 Data Security Measures at 4shared

4shared implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption — All data communications between your browser and 4shared's servers are encrypted using TLS 1.3 protocol with 256-bit key length — the same standard used by major financial institutions in Malaysia.
• Stored Data Encryption — Sensitive data such as identity card numbers, banking details, and account passwords are stored in encrypted form using strong hashing algorithms — even our internal staff cannot view this information in its original form.
• Multi-Layered Access Control — Access to player personal data is granted only to 4shared staff who require it to carry out their specific duties. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA) — Our internal systems require two-factor authentication for all staff accessing players' personal data, reducing the risk of unauthorised access even in the event of an employee password breach.
• Regular Penetration Testing — Our security infrastructure undergoes regular penetration testing by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
• 24/7 Monitoring — Our automated monitoring system operates around the clock to detect suspicious activity, unauthorised access attempts, and any anomalies that may indicate a security threat.

7 Data Retention & Deletion

4shared retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.

Once the retention period has expired and there is no legal requirement to retain the data further, 4shared will delete or de-identify the relevant data using secure methods that ensure it cannot be recovered. If you request deletion before the stipulated retention period, we will consider your request subject to our applicable legal obligations.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold about you. 4shared respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact our support team 4shared via email at support@4shared.click, clearly stating the right you wish to exercise and providing sufficient information for us to identify your account. We will process your request within 14 business days and notify you of the action taken.

9 Cookie Policy

Website 4shared uses cookies and similar tracking technologies to enhance your user experience, enable certain features to function, and help us understand how our platform is used. The following are the types of cookies we use:

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and overall experience of the platform. 4shared. For more information on managing cookies in popular browsers such as Chrome, Safari, or Firefox, please refer to the respective browser's help documentation.

10 Protection of Children's Data

Services 4shared is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from minors or individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account on 4shared or provided us with their personal data, please contact our support team immediately at support@4shared.click. We will investigate the matter, close the account in question, and delete all associated personal data as quickly as possible.

11 International Data Transfers

In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia — for example, on servers belonging to international game providers or cloud infrastructure used to support platform performance.

When your personal data is transferred outside of Malaysia, 4shared ensure that such transfers are safeguarded by appropriate protective mechanisms, including:

• Data processing agreements with providers that require data protection standards at least equivalent to Malaysia's PDPA 2010
• Use of standard contractual clauses recognised for international data transfers
• Transfers only to countries or jurisdictions with an adequate level of data protection

You consent to such data transfers by using the 4shared, as it is necessary to provide the services you have requested from us.

12 Amendments to This Privacy Policy

4shared reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or how our platform operates. The "Last Updated" date shown at the top of this page will always reflect the most current version.

For significant amendments — such as changes to how we use or disclose data to third parties — 4shared will endeavour to notify you via your registered email or in-platform notification at least 14 days before the amendments take effect, where possible.

Your continued use of the 4shared platform following the publication of any amendments to this Privacy Policy will be deemed as your acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data.

13 Contact Us About Data Privacy

If you have any questions, concerns, or complaints regarding how 4shared handle your personal data, or to exercise any of the rights described in Section 8, please contact us through the following channels:

• Email: support@4shared.click (Please mark the subject as "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the 4shared platform

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex queries requiring in-depth investigation, we will keep you informed of the progress within 72 hours.

If you are not satisfied with our response after contacting us directly, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP), the country's data protection supervisory authority.

By using the platform 4shared, you confirm that you have read, understood, and agreed to this Privacy Policy. This Policy forms part of your overall agreement with 4shared, together with Terms & Conditions platform.